Opportunity

Red Gold was using a different PIM solution (Salsify) to manage their product data
but found the process to be too manual with no direct connection to their core syndication
system. This led to inaccuracies in their data and a significant amount of time wasted for their
teams. They sought a better solution.

Solution

Having already been a partner for 15 years, Red Gold turned to 1WorldSync for a more advanced and
automated data management and syndication solution. Red Gold implemented 1WorldSync’s PIM
solution, the most integrated in the industry, as well as their Digital Catalog.

Results

The introduction of 1WorldSync’s PIM allowed Red Gold to streamline data for its 3,500 GTINs
straight from its internal system to 1WorldSync and remove 1,600 obsolete GTINs. This has
significantly cut down internal workloads by removing manual entry and increased Red Gold’s data
efficiency and accuracy. Not only has Red Gold’s internal process improved, but the customer
experience is also significantly better with an average of a 10% increase in satisfaction across
customer scorecards from foodservice customers to major retailers, including Walmart.

In addition, Red Gold leverages 1WorldSync’s Digital Catalog for internal audits to make sure
they have the best possible content for their teams and their customers.

“With 1WorldSync, we’ve had a decrease in data errors due to the automated validations in place.
Plus, we were able to put a much more efficient workflow in place to get accurate data to our
customers in a timely manner,” said Shannon Pratt, Lead Supply Chain Coordinator, Data Quality
at Red Gold. “The customer service is great! We feel like we are supported when any questions or
issues arise and we receive answers quickly.”

Opportunity

Before partnering with 1WorldSync, Wells was planning on using a Frequently Bought Together algorithm as a cross-sell approach, as this was the technology available on their e-commerce platform. Until Carolina Ogando, Wells Product Manager, realized they could not rely only on past purchases to recommend compatible and relevant products together. These would often appear random and not give the right customer experience while doing this manually was not an option as it was not scalable for +18,000 SKUs.

Solution

Wells sought a tool that could automate product bundling and lead to more sales. The team implemented 1WorldSync’s product bundling solution.

1WorldSync is revolutionizing cross-sell for leading retailers around the world – creating the perfect match by combining an understanding of product range alongside customer behavior – whilst taking into account product availability. This unique technology leads the product bundling industry by ensuring each recommendation is compatible and relevant to the existing products in a customer’s cart. 1WorldSync’s product bundling solution increases cart size and decreases returns, benefitting the bottom line.

Results

1WorldSync product bundles have 36% higher average order value for Wells than their previous bundles, and the average items per order are 56% higher. Not only does 1WorldSync increase Wells’ sales, it does so automatically with no internal manual work necessary. Additionally, the online bundling technology also helps Wells with customer experience in-store. The bundles are used by the sales representatives to help them provide better recommendations to the customers in-store and help them sell more. This also helps with temporary sales assistants that join in peak season to keep them informed of all products.

Opportunity

Before 1WorldSync, Sonae was manually creating cross-sell bundles across its product categories. This did not drive significant results. Even with a large commercial team, over 90% of Sonae’s products were missing cross-sell opportunities. The team struggled to keep up with constant product updates and stock changes. Human error led to incompatible bundling suggestions which hurt Sonae’s bottom line. Sonae sought a solution to its product bundling approach.

Solution

Sonae trusted 1WorldSync’s product bundling technology to understand each product and suggest relevant, compatible cross-sell bundles. The product bundling solution was implemented and quickly increased the company’s online profitability by selling more high-margin accessories and services with automated cross-sell bundle technology.

1WorldSync is revolutionizing cross-sell for leading retailers around the world – creating the perfect match by combining an understanding of product range alongside customer behavior – whilst taking into account product availability. This unique technology leads the product bundling industry by ensuring each recommendation is compatible and relevant to the existing products in a customer’s cart. 1WorldSync’s product bundling solution increases cart size and decreases returns, benefitting the bottom line.

Results

1WorldSync’s product bundling solution has eliminated manual processes, improved the customer experience and tripled Sonae’s cross-sell bundles.

“In a competitive retail environment where margins are tight and the success of our business is based on selling high-margin products, we needed the best,” said Pedro Devesa, Head of Digital Business at Worten Iberia (SONAE Group). “1WorldSync gave us immediate results, tripling our cross-sell sales and delivering a much better customer experience.”

Opportunity

In 2017, Bendix CVS sought a solution to modernize its e-commerce portal and showcase the
unique features of each of its products. The internal team began a global e-commerce refresh
project which included the North American group’s photography of its portfolio.

Solution

1WorldSync studio services provide companies of all sizes or industries affordable, e-
commerce-ready product images, including 360-degree spin imagery, hero images and GS1-
compliant image sets.

Results

• Quarterly on-site product photography shoots

• 10,300+ products captured with 360-degree spin and hero images

• Broad customer acceptance and global internal corporate recognition

• Quality control assistance

Bendix uses 1WorldSync’s 360-degree spin and hero image photography to capture its products
for use on the company’s North American e-commerce storefront. With an initial photography
project in 2017 and ongoing quarterly shoots, 1WorldSync Product Photography services have photographed
10,300+ Bendix brand products to date. The 1WorldSync Studio team leads on-site shoots for
one week each quarter at Bendix’s primary distribution center in Huntington, IN. With the same
project manager since 2017 and a rotating lineup of world-class photographers, the team
captures an average of 150 products per shoot.

The e-commerce initiative – representing 50 countries over three global regions – delivered a
harmonized e-commerce strategy solution incorporating 14 languages and three unique
storefronts, including the Bendix site (b2bendix.com). The effort landed the Bendix team and
their colleagues recognition at the global level. In 2023, Knorr-Bremse – Bendix’s Munich,
Germany-based parent company – named the effort winner of the “Leading” category from a
field of 139 submissions. The internal team and individual award celebrates achievements that
embody the company’s brand core and corporate values.

“In addition to helping support our robust intellectual property protection program, one of the
unanticipated added benefits from these shoots is that our plant quality inspectors use the
images as part of their regular audits,” said Mike Grandstaff, eCommerce technical project lead
at Bendix CVS. “The inspectors use the product photography to help support visual quality
control and ensure our customers get exactly what they’ve ordered.”

The images positively impact the customer experience in more ways than one. “With so many similar product configurations, the photos help illustrate what makes each part unique,” said Grandstaff. “Sometimes, it can be challenging for our customers to locate the right service kit without
using a picture of a kit's contents. The image resolution from the online spin viewer is
exceptional.”

Opportunity

Softchoice needed to create accurate content and manage product information for hundreds of thousands of SKUs and coordinate with a large volume of manufacturers.

Solution

DataSource : https://contentsolutions.1worldsync.com/en/datasource

DataSource converts non-standardized product information from multiple sources into consistent content that is the foundation of retail and distributor websites.

Publishing components fill product pages with essential information such as:

• Product Information

• Categorization

• Parametric Search

• Comparisons

• Compatibility

• Integration Methods

“We chose 1WorldSync for their customer service and fast response times,” said Burghley Li, Analyst, Catalog Management, Softchoice.

Results

With 1WorldSync, Softchoice established a proactive process to acquire data for SKUs, saving manual click through times and increasing the amount of data content received. Softchoice has more than doubled its internal data content since establishing this process with 1WorldSync. Now, Softchoice can trust that the content it receives is error-free. Overall, the IT solutions provider has significantly reduced the number of data errors and discrepancies, improving customer experience.

Opportunity

As Seaboard Foods extended data synchronization to embrace industry changes and demands of retail and global commerce, it looked to 1WorldSync to better optimize its product content processes, reduce manual, time-consuming data capture workflows, and meet changing retailer data requirements.

Solution

Image Capture

1WorldSync Product Photography & Imagery services provide companies of all sizes or industry affordable, e-commerce ready product images, including 360-degree spin imagery, hero images and compliant image sets.

GDSN Syndication

1WorldSync’s GDSN data pool provides the JSON, XML and API formatting flexibility suppliers require to keep up with their needs and needs of their global trading partners, seamlessly and automatically. You expand your customer base while ensuring accurate, reliable product content in every market.

Data Loading & Maintenance (DLM)

DLM service enables today’s brands to focus on the core functions of their business by taking care of their product information and synchronization processes. Our team of data experts formats, loads and publishes brand product data quickly and accurately to increase efficiency of data syndication to retailer trading partners.

“Having 1WorldSync upload our cooked-and-plated product lifestyle images was not only a huge time savings for us but also provided our trading partners with the imaging they required in a way that was efficient, effective and met GS1 standards,” said Leah Saragusa Labeling Compliance & Digital Content Manager, Seaboard Foods.

Results

Powered by 1WorldSync, Seaboard Foods:

• Accelerated data review readiness, product information publication & retailer syndication by reducing data loading process to 1 Day

• Reached 100% USDA and GS1-compliant product packaging representation

• Increased efficiencies to just 2.5 months to complete image capture and upload project, resulting in major time savings

Challenge

RxSugar sought to expand “The World’s Best Tasting, Plant-based Certified, Keto Certified, Non-GMO Project Verified Sugar & Syrup” to a massive network of retailers with an internal team of just six.

Solution

RxSugar began leveraging 1WorldSync’s Item Management solution in 2019 to bring its products to more consumers confidently and effectively. In 2020, RxSugar added Data Loading & Maintenance (DLM) to recognize additional efficiencies. Together, these two 1WorldSync tools allow RxSugar to expand seamlessly to a growing retailer network with content that accurately reflects products and drives conversions.

“It was quite fortuitous that we found 1WorldSync, and that with its expansive base and thorough services, it was a hand-in-glove fit. The execution has always been flawless. Getting started with 1WorldSync was efficient, intensely infused with subject matter expertise, and really helped catalyze our growth. Our ability to move as rapidly as we could without constraint proved it was a match made in heaven,” said Steve Hanley, RxSugar CEO.

Results

1WorldSync’s IM and DLM solutions “lessened the viscosity” of building a retailer network for RxSugar. With the right tools in place, the small team was able to grow tremendously. This partnership led to:

• The growth to 25,000 stores with an internal team of 6

• Decreased data loading process time by 50%

Challenge

Parts Town was seeking a way to accurately share product information to customers for immediate commercial food service, residential appliance and HVAC part replacement. The company was interested in digitizing its presence and expanding its online catalog through imagery.

Solution

Parts Town partnered with 1WorldSync in 2012 to capture 360-degree spin imagery that showcases product details and specs. In their 10 years of partnership, 1WorldSync has led multiple major image capture projects for Parts Town as well as armed the Parts Town team with 360-degree spin photography equipment and training for continued image capture.

“1WorldSync has enabled us to continue to produce high-quality product imagery with state-of-the-art equipment and training. The studio staff visiting is always at the top of their game. They can take apart and put together a machine in hours. It’s a great experience all around,” said Kyle Friedberg from Parts Town.

Results

1WorldSync’s Studio services have allowed Parts Town to completely digitize its inventory and provide detailed product specs to consumers.

The partnership has led to:

• 265,000 360-degree spin images

• 30% increase in conversion rates with accurate images and stock availability

• Eliminated risk of returns caused by incorrect product

• 360-degree spin-capable equipment and annual training

Challenge

Inaccurate product bundling and missed opportunities for increased basket size.

“Before 1WorldSync, we tried everything. Data-driven recommendation engines showed irrelevant recommendations and even worse, suggested incompatible items that would cause our customers frustration, returning products and hurting our bottom line.”

Solution

Media Markt leverages 1WorldSync’s product bundling solution, Swogo, to increase their online profitability by selling more high-margin accessories and services with automated cross-sell bundle technology.

1WorldSync is revolutionizing cross-sell for leading retailers around the world – creating the perfect match by combining an understanding of product range alongside customer behavior – whilst taking into account product availability. This unique technology leads the product bundling industry by ensuring each recommendation is compatible and relevant to the existing products in a customer’s cart. 1WorldSync’s product bundling solution increases cart size and decreases returns, benefitting the bottom line.

Results

In 2021, Swogo’s bundles generated more than 132M € for MediaMarkt

Swogo was responsible for

• 4.5% of MediaMarkt Switzerland’s gross revenue in 2022 Q2

• 7.5% of MediaMarkt Canarias’ gross revenue in 2022 Q2

• 3.5% of MediaMarkt Germany’s gross revenue in 2022 Q2

• 4.2% of MediaMarkt Netherlands’ gross revenue in 2022 Q2

Swogo generated

• A 3.2% AOS (average order size, Units per Transaction) and a 2.1% AOV (Average Order Value) uplift for MediaMarkt Belgium